legal
Emma Lovell, The Bleisure Coach (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and providing a safe and secure online experience. This Privacy Policy applies to the website [www.emmalovell.au] (the “Website”) and governs data collection, usage, and storage. By using this Website, you consent to the data practices described herein.
Collection of Your Personal Information
Emma Lovell, The Bleisure Coach collects personally identifiable information, such as your:
• Name
• Email address
• Home or work address
• Telephone number
We may also collect anonymous demographic information, such as your postcode, age, gender, preferences, interests, and favorites, which is not unique to you.
Additionally, information about your computer hardware and software may be automatically collected, including:
• IP address
• Browser type
• Access times
• Referring website addresses
This information is used to operate the Website, maintain its quality, and provide general statistics about Website usage.
Use of Your Personal Information
We collect and use your personal information to:
• Operate the Website and deliver services.
• Inform you of other products or services available from Emma Lovell, The Bleisure Coach and affiliates.
• Conduct research about your opinions on current or potential future services through surveys.
• We do not sell, rent, or lease customer lists to third parties.
From time to time, we may contact you on behalf of external business partners about a particular offering that may interest you. Your personal information (e.g., email, name, address, telephone number) will not be transferred to these third parties.
We may share data with trusted partners to:
• Perform statistical analysis
• Send email or postal mail
• Provide customer support
• Arrange for deliveries
All third parties are prohibited from using your personal information except for these services and are required to maintain its confidentiality.
Sensitive personal information will not be used or disclosed without your explicit consent.
Tracking Website Activity
Emma Lovell, The Bleisure Coach tracks the pages users visit within the Website to understand which services or content are most popular. This data helps deliver personalized content and advertising.
Use of Cookies
The Website may use cookies to enhance your online experience. A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses to your computer.
Cookies are used to:
• Recall your preferences and settings.
• Simplify the process of entering personal information during future visits.
You can choose to accept or decline cookies through your browser settings. However, declining cookies may limit the functionality of the Website.
Security of Your Personal Information
We secure your personal information from unauthorized access, use, or disclosure in a controlled environment. When transmitting sensitive information (e.g., credit card details), we use encryption, including Secure Socket Layer (SSL) protocol (256-bit).
Disclosure of Personal Information
We will disclose your personal information without notice only if required to do so by law or if we believe such action is necessary to:
(a) comply with legal obligations;
(b) protect and defend the rights or property of Emma Lovell, The Bleisure Coach; or
(c) act to protect the personal safety of users of the Website or the public.
Changes to This Policy
We may update this Privacy Policy from time to time without notice. We encourage you to periodically review this page to stay informed about how we are protecting your information.
Contact Information
We welcome your comments or questions regarding this Privacy Policy. If you believe we have not adhered to this Policy, please contact us:
Emma Lovell, The Bleisure Coach
Email: emma@emmalovell.au
Website: www.emmalovell.au
We will make reasonable efforts to address and resolve your concerns promptly.
Conditions of Use
Please Note: All product images are digital and are for illustration purposes only. Colours and shades may therefore vary from image/description.
Welcome to emmalovell.au (the “Website”). By accessing or using this Website, you agree to comply with and be bound by the following terms and conditions (“Terms”). If you do not agree with these Terms, please do not use the Website.
1. Acceptance of Terms
By using this Website, you confirm that you are at least 18 years old or have the consent of a legal guardian and agree to these Terms. Emma Lovell reserves the right to amend these Terms at any time. Changes will be effective immediately upon posting on the Website.
2. Services and Products
Emma Lovell provides coaching services, workshops, and a book available for purchase. The following applies:
Coaching Services: Booking policies, including cancellations, are outlined in our Return Policy.
Book Sales: Refer to our Return Policy for details on returns and refunds.
3. Intellectual Property
All content on this Website, including text, images, logos, and videos, is the intellectual property of Emma Lovell unless otherwise stated. Unauthorized use, reproduction, or distribution of this content is prohibited.
4. User Conduct
When using this Website, you agree not to:
• Use the Website for unlawful purposes or activities.
• Post or transmit harmful, defamatory, or obscene content.
• Engage in activities that could disrupt the Website’s functionality.
5. Payment and Pricing
All prices listed on the Website are in AUD and include GST unless otherwise stated. Payment must be made in full at the time of booking or purchase.
6. Privacy Policy
Your personal information is collected and processed in accordance with our Privacy Policy. By using this Website, you consent to the collection and use of your information as outlined in the Privacy Policy.
7. Third-Party Links
This Website may include links to third-party websites for your convenience. Emma Lovell does not endorse or accept responsibility for the content or practices of these external sites.
8. Limitation of Liability
Emma Lovell is not liable for any direct, indirect, or consequential damages arising from your use of the Website or reliance on its content.
9. Dispute Resolution
Any disputes arising from these Terms shall be governed by the laws of Queensland, Australia. Both parties agree to resolve disputes through mediation before pursuing legal action.
10. Contact Information
For inquiries regarding these Terms, please contact:
Emma Lovell
Email: emma@emmalovell.au
Website: emmalovell.au
This Shipping Policy applies to all orders placed through Emma Lovell, The Bleisure Coach website (www.emmalovell.au). By placing an order, you agree to the terms outlined below.
Processing Time
Orders are typically processed within 2-3 business days of payment confirmation.
Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods and Delivery Times
We offer flat-rate shipping of $9.95 Australia-wide.
Standard Shipping: Estimated delivery time is 5-10 business days.
Delivery times are estimates and may vary based on your location, carrier operations, and other external factors.
Shipping Costs
A flat shipping fee of $9.95 applies to all orders within Australia.
Occasionally, promotions or discounts may offer free or reduced shipping costs.
Restrictions on Shipping
Purchases and shipping via the website are restricted to Australian-based customers only.
For international customers, the book is available for purchase through:
• Amazon
• Barnes & Noble
• QBD
• BOL
• Everand
• Kobo
Please refer to the respective retailer’s policies for shipping and delivery details.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with tracking information (where available). Use this information to monitor your shipment’s progress.
Delivery Issues
Delayed Deliveries
If your order does not arrive within the estimated timeframe, please contact us at emma@emmalovell.au. While we will assist in locating your parcel, please note that shipping delays caused by carriers or external events are beyond our control.
Incorrect Address
Ensure all shipping details are correct at the time of purchase. If an incorrect address is provided, additional charges may apply for redelivery or redirection.
Lost or Damaged Goods
If your order is lost or arrives damaged, please contact us immediately. Include photos of the damaged product (if applicable) and any relevant details. We will work with you to resolve the issue in accordance with Australian Consumer Law, which may include a replacement or refund.
Order Changes and Cancellations
Once an order has been processed and shipped, it cannot be changed or cancelled. If you need to modify your order, please contact us at emma@emmalovell.au as soon as possible, and we will do our best to assist.
Refunds and Returns
For information about refunds and returns, please refer to our Return Policy.
Contact Us
For questions or concerns about shipping, please contact us:
Emma Lovell, The Bleisure Coach
Email: emma@emmalovell.au
Website: www.emmalovell.au
Return Policy
Thank you for choosing Emma Lovell, the Bleisure Coach. This policy outlines your rights and responsibilities when purchasing our services or products, including books, in compliance with Australian Consumer Law (ACL).
Refunds & Returns for Services
Change of Mind
We do not offer refunds for change of mind on services once they have commenced or been delivered.
Issues with Services
If a service does not meet the agreed standard or does not align with what was promised, we are committed to resolving the issue. This may include:
• A refund
• Replacement of the service
• Credit towards future services
You must notify us within 7 days of receiving the service to be eligible for a remedy.
Refunds & Returns for Books
Change of Mind
We do not accept returns or offer refunds for change of mind on book purchases.
Faulty or Incorrect Items
If your book arrives damaged, faulty, or incorrect, we will replace the item or issue a full refund, including return shipping costs where applicable.
To qualify for a remedy:
• Notify us within 14 days of receiving the item.
• Provide proof of purchase and photos of the fault/damage.
• Books must be returned in their original condition (where applicable) for a replacement or refund to be processed.
Cancellation Policy for Services
One-Off Services
• Cancellations made 72 hours before the scheduled service will receive a full refund or credit.
• Cancellations within 72 hours of the scheduled service will incur a [percentage or fixed fee] cancellation charge.
Coaching Packages or Ongoing Services
Cancellation of packages or subscriptions requires 14 days notice.
Refunds for unused portions will be assessed on a case-by-case basis, less any applicable fees.
How to Request a Refund or Raise a Concern
To report an issue or request a refund, please contact us at [email/contact form link] with:
• Your name and contact details
• Details of your purchase (e.g., order number, service type)
• A description of the issue
We aim to respond within 72 hours and resolve your concern promptly.
Australian Consumer Law
Your rights under the ACL are protected and cannot be excluded by this policy. For more information, visit the Australian Competition & Consumer Commission (ACCC) website.